Return Policy

Thank you for choosing SoBe Furnishing for your customized furniture and decor needs. We value your satisfaction and are committed to providing you with the highest quality products and services. Should you need to return or exchange an item, we’re here to assist you through the process. Please review the following details regarding our return policy:

Criteria for Returns:

  • We accept returns on all customized sofas, beds, curtains, wall panels, tables, ottomans, and decoration pieces if they are defective, damaged, or do not meet the specifications outlined in your order.
  • Items must be unused and in the same condition as when you received them.
  • For reupholstery services, returns are accepted if there are defects in the workmanship or if the final product significantly deviates from the agreed-upon specifications.

Time Period for Returns:

  • You must notify us of any issues with your order within 3 days of receiving the item.
  • Returns requested after this period may not be accepted.

Processing Time:

  • Once your return is received and inspected, we will send you an email notification to acknowledge the receipt of your returned item.
  • We will then proceed to inspect the item to verify its condition and eligibility for a refund or exchange.
  • Please allow 5 days for the processing of your return.
  • If your return is approved, a refund will be processed and applied to the original method of payment within 7 days.

Contact Information:

  • For any return inquiries or to initiate a return, please contact our customer service team at info@sobe-furnishing.com or call us at +971568007333.
  • When reaching out, please include your order number and a detailed description of the issue to facilitate the return process.

We appreciate your understanding and cooperation with our return policy. If you have any further questions or concerns, please don’t hesitate to reach out to us. Your satisfaction is our top priority.

Thank you for choosing SoBe Furnishing.